Job Title: Operations Manager
Reports to: VP of Operations
Job-Type: Full Time, Exempt Employee
Hours: Typically, Monday - Friday, 9 am to 5 pm
The Texas Public Charter Schools Association is the voice of public charter schools in Texas. Its mission is to support and advocate for a policy and regulatory climate that ensures every student in Texas has access to ever-improving public school options. We work closely with our sister organization, Charter Schools Now.
Charter Schools Now (CSN) is the advocacy arm of the public charter school community in Texas. Its mission is to support and advocate for public charter schools to ensure every family has the ability to choose a high-quality public school.
A. Job Summary
The Operations Manager will work in lockstep with the VP of Operations to advance the Association’s mission by ensuring that our internal systems operate seamlessly and continue to improve. This is a multi-faceted role with varied responsibilities. It requires exacting attention to detail and the ability to rapidly pivot between projects. The position is based in Austin.
B. Essential Job Functions
HR Responsibilities
• Send birthday & work anniversary emails, compile weekly celebration emails, and send gifts
• Build performance review and 90-day review templates and coordinate the semi-annual performance review cycle and 90-day reviews
• Manage and execute parts of the onboarding and offboarding process
• Track completion of assigned HR training and documents
• Communicate weekly OOO updates to staff
• Update and monitor job postings across various recruitment channels
IT Responsibilities
• Serve as the primary point of contact with our IT vendors for continued support & improvement
• Manage our existing IT inventory and procure technology to ensure that employees have continuous access to well-functioning equipment, software, and other technology resources
• Become our Google Workplace expert, able to create and update listservs, accounts, and chat spaces & troubleshoot issues
• Manage our Zoom administrative account
• Maintain our GoDaddy.com account and assist vendors with domain issues
Meetings & Events
• Board Meetings - Handle board logistics such as scheduling, taking minutes, printing agendas, and sourcing the venue, catering, & technology
• Staff Meetings - Draft agendas and coordinate speakers
• Staff Events - Support the Director of • Special Events by coordinating retreats and celebrations for staff and management. Ensure that supplies, catering, and technology are available.
Operational Responsibilities
• Respond to inquiries received via the administrative email and main phone line
• Pick up the mail, update the check log, and deposit checks
• Manage property at our flex office space, assisting staff with access and supplies
• Create and maintain procurement systems for office supplies
• Order business cards, nametags, and stationery when requested Manages organization accounts (FedEx, Walmart, HEB, Office Depot), ensures tax exemption, and works with employees to troubleshoot access and payment info as needed
Financial Responsibilities
• Update the check log, scan and deposit checks, and save documentation to the finance drive
• Ensure that new vendors complete contracts and provide ACH and W9s for the finance team
• Manage the monthly Navan reconciliation
• Download and submit recurring invoices to the finance team (Ameriflex, FedEx, etc…)
• Assist with the payroll process, sending HR changes and verifying 401k changes
C. Expectations
This is a full-time, exempt position. Employees are generally expected to work a 40-hour work week, with an understanding that occasionally there will be times when 50 or more hours a week may be required in order to complete projects.
D. Qualifications
• 3-5 years experience as an administrative assistant, operations or project manager
• Have a can-do, yes-and attitude and fire for the mission of supporting high-quality public school options for all kids.
• Embody TPCSA’s core values: Optimism. Drive. Hustle. Excellence.
• Be a self-starter who thrives in a fast-paced, rapidly changing environment.
• Be committed to meeting deadlines and taking initiative over projects
• Be flexible, with the ability to pivot and adapt to change as necessary.
• Hold high standards for work and embrace accountability for meeting targets
• Bring strong verbal and written communication skills
• Ability to think critically and problem-solve with little input
• Responds well to feedback and implements it
E. Education
• Bachelor’s degree preferred but not required
F. Benefits
• Competitive Salary (actual salary is dependent on qualifications)
• Health Insurance, including medical, dental, vision, and life insurance
• Paid holidays and PTO
• Matching Plan for 401(k) contributions
G. Disclaimer
This job description is not an employment agreement or contract. Nor is it an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. TPCSA reserves the exclusive right to revise the job description at any time without notice. Employment with TPCSA is at-will. An at-will employment relationship can be terminated at any time with or without reason or notice by either the employer or employee. This at-will relationship exists regardless of any statements made to the contrary. The employee must be able to perform the essential functions of the position satisfactorily, with or without accommodations. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
H. Instructions for Application
Qualified candidates should submit the following application materials in one PDF document:
• Resume describing your relevant experience and education
• Cover letter expressing your interest in this job and detailing how you embody TPCSA’s core values of optimism, drive, hustle, and excellence
The PDF should be emailed to: rbedell@txcharterschools.org
